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How we keep your account and payment information secure

When you open an account with ratu555, your personal data and deposit details stay encrypted and protected.

Encryption on all depositsDANA, OVO, GoPay, QRIS securedYour data, your control
ratu555 How we keep your account and payment information secure
CONTACT US

Reach our privacy team anytime

If you have questions about your data, want to update your account details or need to file a privacy request, our support team is here to help.

Live chat Open the chat widget on your account page. Available during lobby hours to walk you through data requests and account updates.
Email support Send a privacy question to [email protected]. Include your account details so we can verify your identity and process your request fast.
In-account settings Jump into Settings > Account > Personal Data to review, correct or remove your information directly without a support ticket.
YOUR RIGHTS

How we handle cookies, account access and data retention

Your account security starts with a strong password and two-factor verification if you enable it.

Encryption standard

All account logins and payment flows use industry-standard SSL encryption. Your DANA, OVO, GoPay and QRIS details are tokenised so we never store raw bank information.

Cookie control

We use session cookies to keep you logged in and analytics cookies to understand how you use the lobby. Disable either in your browser settings without losing core account features.

Data retention

Play history stays live while your account is open. After closure, we retain only legally-required records for tax and fraud investigations, then purge the rest.

Access requests

You have the right to know what data we hold about you. Request a full export through Settings > Account > Data Export. We email it within 7 business days.

Correction rights

Found an error in your name, email or phone? Update it yourself in Settings > Personal Data. If the mistake affects your withdrawal, contact support to reprocess.

Deletion requests

You can request deletion of your account and all attached data. We'll close the account, void any balance, and remove your details from our servers within 30 days.

Frequently asked about our data practices

Below are the most common questions we hear from players in Semarang, Jakarta and across Indonesia about how we handle your privacy. If your question isn't answered here, jump into live chat or email [email protected].

Yes. Open Settings > Account > Data Export and we'll compile your full profile — name, email, phone, login history, deposit records, play logs and any support tickets. We email it as a PDF within 7 business days. You can also request a copy by emailing [email protected] with your account ID.

No. We never store your raw bank details. When you deposit via DANA, OVO, GoPay or QRIS, the payment processor tokenises your transaction — we only keep a receipt and confirmation code. Your actual bank account details stay between you and your bank.

Only the payment provider (DANA, OVO, GoPay or QRIS) sees your deposit details during the transaction. We do not sell or share your data with third parties. We may disclose account information to law enforcement where local law permits or to prevent fraud.

We store all withdrawal requests and bank confirmations for the lifetime of your account. After you close your account, we keep tax records and withdrawal receipts for seven years as required by local law, then delete everything else.

Yes. Go to Settings > Account > Close Account to request permanent deletion. We'll void any remaining balance, close the account immediately and remove all personal data within 30 days. Legal records like withdrawal receipts stay for compliance, but your name and contact details are erased.

Contact support immediately through live chat or email [email protected]. Change your password right away. We'll review your login history, freeze any unauthorised withdrawals and help you secure your account. If fraud occurred, we report it to the relevant payment processor.

We do not sell your personal data to advertisers. We may use anonymised, aggregated play trends to improve our games and lobby layout — but never in a way that identifies you. You can opt out of marketing emails in your notification settings anytime.